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Best UX Company for Customer Experience Design

At Contagion, we view every interaction with your brand as an opportunity to craft memorable experiences. With our Customer Experience Design services, we meticulously shape each touchpoint, fostering brand loyalty and creating lasting emotional connections. From initial contact to post-purchase engagement, our approach blends creativity with data-driven insights to ensure seamless and delightful experiences that resonate with your audience on a deeper level.

Choose Contagion to invest in a philosophy that places the customer at the center of every decision, creating experiences that go beyond transactions.

A collage illustrating Customer Experience Design, with happy individuals and associated concepts such as instant support, personalized service, seamless interactions, and consistent experience, highlighting the pillars of CX design. A Qquench Contagion illustration.
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THE SECRET SAUCE FOR TURNING CUSTOMERS INTO BRAND ADVOCATES.

PROCESS FOR CUSTOMER EXPERIENCE DESIGN

PROCESS FOR CUSTOMER EXPERIENCE
DESIGN typically includes
the following steps:

01
CUSTOMER JOURNEY MAPPING

We meticulously chart the customer journey, identifying pivotal touchpoints and emotional highs and lows to create a roadmap for enhancing the overall experience.

02
EMOTIONAL MAPPING

Understanding the emotional resonance at each touchpoint, we tailor interactions to evoke positive sentiments, fostering deeper connections with your brand.

03
BRAND ALIGNMENT

We ensure that every touchpoint aligns seamlessly with your brand’s values, personality, and promise, creating a cohesive and authentic experience across all channels.

04
PERSONALIZATION STRATEGY

Leveraging data insights, we craft personalized experiences that cater to individual preferences, enhancing engagement and satisfaction.

05
OMNICHANNEL CONSISTENCY

From your website to social media and physical stores, we maintain a unified brand experience across all channels, ensuring consistency and coherence.

06
EMPLOYEE ENGAGEMENT

We empower your team to deliver exceptional experiences, providing training and support to turn them into brand advocates who embody your values.

Let’s transform ordinary interactions into extraordinary experiences, leaving a lasting imprint on your customers’ hearts and minds.

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Clients Testimonials

Slide 1
We really like the stuff you created – with each theme having a unique look and feel while communicating a common branding. Your team was creative with colors and shapes to develop visually pleasing templates. It is nice to work with a team like yours that’s responsive to our questions and feedback. Thanks for working with us.
– Solomon Antony
Amazon
Slide 2
Thanks very much, Qquench, for your professionalism, creativity, and timeliness. We are very pleased with the outcome.
Sue Mazingo
Amazon
Slide 2
We had started working on this project in the month of Feb and it has taken around 3.5 months to close this project which entailed multiple reviews and feedback from our side. Thanks for being patient and incorporating changes without any resistance.

I also was aware that during this time some of your team members were impacted due to Covid and you were also struggling to find a talent for the completion of voice over. Considering all these challenges, even then our deliverables did not get impacted.
Vinay Sharma
Cloudtail

Our Numbers
Speak Louder too

482

+

PROJECTS

Our unique design approaches have remarkably impacted on businesses’ top lines and have build communities.

23

YRS

+

EXPERIENCE

While working for fortune 100 companies we have mastered the art of developing and protecting a brand.

132

+

BRANDS SHAPED

We have successfully shared stories, crafted identities, built communities and created brand experiences for several businesses.

185

K

+

VISITORS

People love being connected with Contagion. They find all the trust, collaborations and partnerships happening here!

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